All Services
Cancellation Policy
To provide your child with the greatest benefit from therapy and to meet therapy goals, it's important to maintain consistent attendance. Our cancellation policy is designed to ensure fair access while maintaining therapy effectiveness.
Key Policy Points
- 24-hour notice required for all cancellations (except emergencies)
- Maximum two cancellations allowed per 8-session block
- Compensation slots offered for first two cancellations
- All sessions must complete within the original block duration
- Regular attendance strongly recommended for optimal progress
Compensation Sessions
- Alternative slots offered for first two cancellations in a block
- Compensation sessions may not be at your regular time
- Must be completed within original block duration
- Subject to therapist availability
Block Completion
- 8-session blocks must complete within 8 calendar weeks (for weekly sessions)
- 4-session blocks must complete within 4 calendar weeks (for twice-weekly sessions)
- Extensions only possible if therapist cannot accommodate make-up sessions
Illness Policy
- Please cancel if your child is too unwell to participate
- Provide as much notice as possible
- Avoid bringing ill children to sessions
- Standard cancellation terms apply
Additional Notes
- Written reports not included in session fees
- Brief progress summary available after completion of 24 sessions (upon request)
- Try to avoid scheduling conflicts with regular appointment times
- Consistent attendance supports optimal therapy outcomes
Notice Required
24 hours
Max Cancellations
2 per block
Block Duration
8 weeks