Privacy Policy

Information We Collect

Across our various website forms (Service Finder, Development Milestone Checker, Booking, and Professional Contact), we collect information such as:

• Parent/guardian contact details (name, email address, telephone number)
• Child's age (no identifying information about children is collected)
• Reason for contact
• Message content and parent notes

We collect only the information necessary to respond to your enquiry and provide appropriate service information.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries
• Provide you with information about suitable services based on your needs
• Process booking requests
• Share developmental milestone information
• Maintain records of our communications
• Connect professionals with our service where appropriate

We do not use the information collected through our forms for marketing purposes.

Legal Basis for Processing

We process your data based on:

• Your consent when submitting our contact form
• Our legitimate interest in responding to your enquiries
• Our legal obligations as a healthcare provider

Data Storage and Security

• We store your data securely and only retain it for as long as necessary
• We implement appropriate technical and organisational measures to protect your data
• We do not transfer your data outside the UK/EEA without adequate safeguards
• While we use a GDPR-compliant email service provider to process communications, your data is not shared with third parties for their own purposes

Your Rights

Under data protection law, you have various rights regarding your personal information. These include the right to access, correct, delete, restrict or object to our use of your data, and to withdraw consent. If you wish to exercise any of these rights or have questions about how we handle your data, please contact us using the details provided below.

Children's Privacy

Our services are directed to children, but our website forms are intended for use by parents, guardians, or professionals. We only collect non-identifying information about children (limited to age) through our website forms. This allows us to provide appropriate information to parents about our services while protecting children's privacy. Any detailed health or personal information about children is collected separately through dedicated forms only after obtaining explicit parental consent.

Note: Post-Enquiry Data Processing
Following the initial enquiry through our website, any clinical information requested is provided directly to our clinician. This information is stored and processed in accordance with data protection guidelines and professional healthcare standards.

Cookies

Our website does not use cookies or similar tracking technologies.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The latest version is available on our website.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Sparks Therapy
Linden Avenue
Ruislip

You can also use the contact form on our website.